OUR REFUND POLICY
Thank you for shopping at Maxaka Engineering
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be refunded.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (Add Relevant Email Address) and send your item to: (Relevant Address).
Exempt Goods
The following are exempt from refunds:
- Gift cards
- Some health and personal care items
Partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)
Shipping
- Please do not send the product back to the manufacturer. It must be sent to the following Address (Relevant Address).
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.
Air conditioner
Our company’s air conditioner installation policy outlines the process and procedures for installing air conditioning units in residential and commercial properties. Our team of trained technicians follows strict guidelines to ensure that installations are completed efficiently and safely. Prior to installation, a thorough assessment of the property is conducted to determine the most effective placement of the unit. Our policy also includes guidelines for proper maintenance and compliance with industry regulations to ensure optimal performance of the air conditioning system. Customers can trust that our installation policy prioritizes quality workmanship and customer satisfaction.
Solar inverters
Our installation policy for solar inverters is designed to ensure the safe and efficient installation of our products. Our trained technicians follow strict guidelines to ensure that all installations meet industry standards and local regulations. Prior to installation, our team conducts a thorough site assessment to determine the best placement for the inverter. We also provide clear instructions for homeowners on maintenance and safety procedures to ensure the longevity of the system. Our commitment to quality and customer satisfaction drives our installation policy, ensuring that customers receive reliable and high-performing solar inverters.
CCTV Camera system
When it comes to installing a CCTV camera system, it is vital to adhere to a strict installation policy to ensure optimal performance and security. This policy outlines the necessary steps and guidelines that must be followed during the installation process. It includes factors such as proper positioning of cameras, ensuring a secure mounting structure, and making sure all wiring is concealed and protected. By strictly following the installation policy, you can guarantee that the CCTV system will function efficiently and effectively. It is essential to have trained professionals handle the installation to maintain high standards and compliance with regulations. Adhering to the installation policy is crucial in safeguarding your property and assets.
Motor Gate
When it comes to installing motor gates, it is crucial to have a clear and thorough installation policy in place. This policy should outline the steps involved in the installation process, including site assessment, equipment requirements, and safety protocols. It is important to ensure that all technicians are properly trained and certified to carry out the installation work. Additionally, the policy should detail any warranties or guarantees offered for the installation work. By following a strict installation policy, you can ensure that motor gates are installed efficiently and effectively, meeting all safety and quality standards.
DSTV
Our installation policy for DSTV ensures that our customers receive a seamless and efficient setup process. Our team of skilled technicians adhere to strict guidelines to guarantee a high-quality installation. From proper placement of the satellite dish to connecting all necessary cables, we ensure that every step is completed with precision. Additionally, our installation policy includes a thorough inspection post-installation to confirm that the system is functioning optimally. We prioritize customer satisfaction and aim to provide a hassle-free experience for all our clients. Trust us to deliver top-notch service and adhere to our installation policy to provide you with the best DSTV experience.
Electrification
When it comes to electrification projects, having a clear installation policy is crucial to ensure safety, efficiency, and compliance with regulations. Our company follows a strict installation policy that outlines the procedures, standards, and guidelines for all electrical installations. This policy not only helps our technicians to perform their work accurately and consistently, but also ensures that our clients receive high-quality and reliable electrical systems. By adhering to our installation policy, we mitigate risks, minimize errors, and guarantee customer satisfaction. Our commitment to following a comprehensive installation policy sets us apart as a professional and reliable service provider in the electrification industry.
Air Conditioner
Our company’s air conditioner maintenance policy ensures that all units are regularly inspected and serviced to maximize efficiency and lifespan. Our team of trained technicians conducts thorough checks on all components, from filters to compressors, to identify and address any issues before they escalate. By adhering to our maintenance policy, we aim to prevent breakdowns, reduce energy consumption, and ultimately save our customers time and money. We understand the importance of a well-maintained air conditioning system for both comfort and productivity, which is why we prioritize proactive maintenance measures. Trust in our expertise to keep your air conditioner running smoothly year-round.
Solar inverter
Our solar inverter maintenance policy outlines the necessary steps to ensure the optimal performance and longevity of your solar energy system. Regular maintenance is key to preventing potential issues and maximizing energy production. Our team of trained technicians will conduct routine inspections and tests to identify any issues before they escalate. In the event of a malfunction, our maintenance policy covers prompt repairs and replacements to minimize downtime. By adhering to our maintenance policy, you can rest assured that your solar inverter will continue to operate efficiently for years to come.
CCTV Camera System
A CCTV camera system maintenance policy is crucial for ensuring the continued functionality and effectiveness of your security system. Regular maintenance helps to identify and address any issues before they become major problems, ultimately saving time and money in the long run. It is important to establish a comprehensive maintenance schedule that includes regular inspections, cleaning, and testing of all components. Additionally, having a clear policy in place helps to establish accountability and ensure that all necessary maintenance tasks are completed in a timely manner. By adhering to a well-defined maintenance policy, you can maximize the lifespan of your CCTV camera system and keep your property safe and secure.
Motor Gate
As part of our commitment to ensuring the safety and functionality of our motor gates, we have implemented a comprehensive maintenance policy. Our maintenance policy includes regular inspections, lubrication of moving parts, and timely repairs to address any issues that may arise. By adhering to this policy, we aim to extend the lifespan of our motor gates and minimize the risk of malfunctions or breakdowns. Our team of trained technicians follows strict guidelines to ensure that all maintenance tasks are completed efficiently and effectively. We understand the importance of proactive maintenance in preventing costly repairs and downtime, and we are dedicated to upholding the highest standards of safety and performance for our motor gates.
DSTV
As per DSTV’s maintenance policy, regular maintenance and servicing of equipment is essential to ensure uninterrupted service and optimal performance. Our policy is designed to proactively identify and address any potential issues before they escalate, minimizing downtime and inconvenience for our customers. Our team of skilled technicians follows a strict maintenance schedule to guarantee the reliability and longevity of our equipment. We take pride in providing top-notch customer service and strive to uphold the highest standards of quality and efficiency in all maintenance procedures. Trust in DSTV’s maintenance policy to keep your equipment running smoothly and efficiently at all times.
Electrification
As part of our commitment to ensuring the reliability and safety of our electrical systems, we have developed a comprehensive maintenance policy for electrification. This policy outlines the procedures and schedules for regular maintenance checks, repairs, and upgrades to our electrical infrastructure. By adhering to this policy, we aim to minimize downtime, prevent costly repairs, and ensure the longevity of our equipment. Our team of trained maintenance professionals follows strict guidelines to identify and address any potential issues before they escalate. We believe that a proactive maintenance approach is essential for the efficient operation of our electrification systems.
Maxaka Engineering promises to repair the products within 12 months of owning the products, that is we repair them for you for free provided there is traceable proof that the products indeed came from us